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Every message, conversation, consent, and delivery log—synced, stored, and governed inside your Salesforce orgs.
Built with ♥️ on Force.com and proven by 16+ years of enterprise messaging excellence, SMS Magic (now Conversive for Salesforce) is the most trusted AppExchange solution for connected, compliant customer engagement. With Conversive for Salesforce, your campaigns, conversations, automations, and analytics all run inside your Salesforce orgs—no sync jobs, no external systems, no compliance blind spots.
Hold real conversations—at scale—without leaving Salesforce. Shared inboxes, internal notes, and AI summaries keep teams aligned, while Omni-Channel routing assigns instantly. Conversive Mobile lets staff reply securely on the go. Every reply enriches Salesforce data—so advisors build trust, agents respond faster, and clients never repeat themselves.
Capture consent as Salesforce records and update them instantly from STOP/START replies across customer-preferred channels. Enforce quiet hours, frequency caps, and per-channel preferences before a message leaves Salesforce. Exclude non-consented records automatically and log every decision. Protect clients, prevent penalties, and keep every conversation auditable, compliant, and tied to the right record.
Engage customers on their preferred channels—SMS, MMS, RCS, WhatsApp, Facebook and Instagram Messengers, LINE, Viber, etc, alongwith multilingual Voice AI with transcripts. Every interaction maps natively to Salesforce records—so you scale across 10+ channels without silos, scattered data, or compliance blind spots.
Validate numbers, enforce carrier rules, and route intelligently with in-region hosting. Conversive ensures time-sensitive alerts, reminders, and approvals hit inboxes exactly when needed—reliable delivery at enterprise scale, without compliance risks or latency gaps.
Lossy handoffs frustrate clients and drain productivity. Conversive connects messaging across Sales, Service, Marketing, and Experience Clouds—and other Force.com CRMs and CTI instances. Marketing triggers outreach, Service resolves replies, Sales updates Opportunities—continuously and compliantly in one thread. Leadership sees the full journey, end-to-end, without data gaps or duplicated effort.
Conversive gives Salesforce admins a central command center to rapidly test and deploy messaging across multiple Salesforce orgs. Manage native message, consent, and conversation objects, reuse Converse Apps, and drag-and-drop Lightning components—streamlining operations while keeping everything secure and Salesforce-native.
Orchestrate intelligent compliant, cross-channel conversations across data sources outside Salesforce.
SMS-Magic is a simple, powerful, SMS solution for Salesforce that
has become integral to our day-to-day operations.
Text MAGIC for Demo to
USA: 36343
AUS: (61)409564682
UK & ROW: +44 7860017509
Email: care@sms-magic.com
