What forms of payment do you accept?
We accept payment by credit card, wire transfer/ACH, and check.
How does the free trial work?
You can try SMS-Magic for 7 business days for each plan
When I use merge fields, how do I know how many credits will be consumed?
A user or admin will see the number of credits that will be consumed on message composer when you add a merge field to a message.
How are credits deducted for multiple countries?
Let’s say you are sending a message blast to customers in five countries. Each message will be charged based on the message cost for that specific country, as shown in Q8 above.
How many credits do you charge to send an MMS message?
We charge 4 message credits per MMS message. Note: MMS messages are only available in Australia and USA as of 2018.
Do the message credits I purchase, have an expiration date?
There is no expiration date for message credits. You can use your credits throughout the year, and any credits that remain at the end of the year will be carried forward to the next year.
How much does a text message cost to send?
The cost of a text message varies by country, due to the different prices for messaging across different carriers. You can click here to see costs of text messages in various countries.
Do you have a minimum number of users?
Yes, all plans come with 1 minimum user licenses.
Additional new user licenses can be purchased from add-ons journey on pricing page.
What is the difference between Multichannel, Conversational, Automation licenses?
Multichannel License is for messaging on multiple channels- SMS, WhatsApp, Facebook Messenger. This is best license which gives all features of SMS-Magic. Conversational license is for using Inbox on SMS channel. Automation license is for running Automations, alerts, and notifcations.
Does automation have a cost?
Automation is an inherent capability of all SMS-Magic conversational text messaging solutions. It is included in all pricing plans.