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Server Migration – Moving from US to EU Servers

Prior to beginning the migration process, you need to request the customer to provide you with his/her subscriber access.
  1. On the Customer’s Salesforce Org, under Setup click Custom settings.
  2. Click SMS-Magic Security Setting.
  3. Click Delete.
  4. Under Custom Setting, click SMS-Magic URL Setting.
  5. Click Delete to remove all prior Server configurations.
  6. Click Save.
  7. Under Converse Settings, to register your application, select EU from the Server Location drop down.
  8. You can also update the SMS-Magic Remote site settings with the following URL https://eu.sms-magic.com in Remote Sites Settings page under Setup.
    Do not connect to OAuth once registration is complete. Customer needs to visit https://eu.app.sms-magic.com and sign in with their Salesforce ID to connect to OAuth.
  9. Send an SMS from salesforce to check if Delivery status and incoming SMS are working as expected.
  10. Check the logs from the admin portal using the following credentials URL:- https://eu.ops.sms-magic.com/
  11. Update the incoming URLs of the existing incoming number from the provider’s portal.
  12. On the Nexmo portal update the following URL on the incoming number – https://eu.sms-magic.com/incoming/storeincoming/nexmo

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.