FAQ

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What are the different types of licenses that can be purchased.

SMS-Magic offers Multichannel license, Conversational License, Automation License, SMS-Magic Mobile App Licenses.
Multichannel plan comes with 1 Multichannel license and you get flexibility to add more Multichannel, Conversational, Automation & Mobile App licenses as you complete checkout. Conversational plan comes with 1 Conversational license and you get flexibility to add more conversational, autiomation & mobile app licenses. SMS Automation Plan comes with 1 Automation license and in checkout, you have option to add more automation license.
Note: To avail multichannle license, you should be on multichannel plan, to avail conversational license you should be on either multichannel or conversational plan and Mobile App license works with Multichannel and Conversational plans only.

What are Virtual Phone Numbers?

Virtual Phone Numbers and Long codes are different names used for the numbers on which you receive messages, and from which you send messages. Virutal Phone Numbers and long codes are specific to countries. If you’re messaging to and from different countries, you will need to have different numbers for those countries.

What do I get in SMS Automation Plan ?

The SMS Automation Plan for Portal includes 3000 SMS Credits, 1 Automation License, 1 Virtual Phone Number for USA Annual Plan.

Benefits are CRM specific, country specific and plan specific.

You can buy additional automation licenses, virtual phone numbers and message credits for more messaging needs.

What do I get in SMS Conversational Plan ?

The SMS Conversational Plan for Portal includes 6000 SMS Credits, 1 Conversational License, 1 Virtual Phone Number for USA Annual Plan.

Benefits are CRM specific, country specific and plan specific.

You can buy additional conversational licenses, virtual phone numbers and message credits for more messaging needs.

What do I get in Multichannel Messaging Plan?

The Multichannel Messaging Plan for Portal includes 12000 SMS Credits, 1 Multichannel License, 1 Virtual Phone Number, 1 WhatsApp Number, 2000 shortened links for USA Annual Plan.

Benefits are CRM specific, country specific and plan specific.

You can buy additional multichannel licenses, virtual phone numbers and message credits for more messaging needs.

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