User Guide

This is a detailed product guide of SMS-Magic Spring 2021 for end users.

  • Introduction (1 Article)

    SMS-Magic Converse User Guide has been written for the end user. This guide covers the SMS-Magic Converse User Journey from end-to-end. We will explore all areas from the basics tasks of sending messages to creating message automation flows, surveys, drip-campaigns, and more.

  • App Navigation (2 Articles)
  • Work with Converse Apps (12 Articles)

    Building message automation has been simplified in SMS-Magic Converse. The easy intuitively designed interface ensures that you manage to automate your message with a few simple clicks.

  • Create and use Converse Templates (14 Articles)

    SMS-Magic Converse has a library of SMS templates that are created for different purposes and you can also create your own templates. It helps you to easily manage and organize all templates that are necessary to conduct messaging campaigns.

  • URL Shortening and Tracking (3 Articles)

    The URL Shortening and Tracking feature allow users to shorten a URL thereby reducing the characters in the link and hiding the parameters which deter recipients from clicking on the link.

  • Line Messaging with SMS-Magic (7 Articles)
  • Messaging with Experience Cloud (4 Articles)
  • Work with Campaign Manager (12 Articles)

    A campaign is a series of activities that you perform in order to promote or sell your products and services to your target audience. The SMS-Magic Converse Campaign Manager module facilitates this critical business need through its intuitive and user-friendly feature catalog.

  • License Feature Access (1 Article)
  • SMS-Magic Messaging on Marketo (3 Articles)
  • SMS Reports & Dashboard (5 Articles)

    SMS-Magic Converse provides dashboards that help you view the analytics generated from the message volume.

  • View your Subscription Plan and Key Metrics (5 Articles)

    In SMS-Magic Converse, the available plans are Start your Conversations, Grow your Conversations, and Custom Plans. This section helps you choose your plan and view key metrics in Converse Home.

  • How to use Converse Desk (5 Articles)

    The Converse Desk provides you with an intuitive, easy-to-use interface. It features a familiar Inbox style, making it simple for users to begin messaging with little or no training. The Converse Desk also features intelligence that guides users to effectively manage and respond to any volume of messaging conversations.

  • How to Use Custom Inbox (1 Article)
  • Send Messages in SMS-Magic Converse (10 Articles)

    You can send conversation messages from the Converse Desk as well as from your record detail thus establishing one to one conversation with your customers. You can send single SMS or bulk messages to multiple users as part of a bulk SMS campaign. Messages, once created, may be sent at a time and frequency that is suitable for your business need.

  • Run SMS Message from Salesforce Campaign (2 Articles)
  • Manage Conversations (8 Articles)

    In this section, you learn to organize and monitor your conversations.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.