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Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

105. Some text messages that are sent out are not logged in the Converse Desk at all. For example, as a Salesforce user when I send a text message to myself through the conversation panel, I do receive the message. However, I am unable to view it under the sent items on the desk. Is this a configuration issue?

There could be two possible reasons for this:

1.Opportunity is not part of MoC;

or

2. The sender ID and phone number combination received in the last message was from the Contact record.