Customer Success Case Studies

Learn how to attract more opportunities, engage in more conversations and close more business with SMS case studies.

Industries : All

Higher Education

Contact Centers

Financial Services

Product Sales


Non Profit

Use-case : All

Customer Service



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Ochre Recruitment is improving the need of urgently required doctors with SMS-Magic during COVID-19

Ochre recruiters have quick, personalised conversations with candidates – a competitive advantage in the recruitment industry. Read story


HeyTutor transform students' learning experience by connecting them with the perfect tutor

Using SMS-Magic Heytutor experienced 56% increase in response rate over their earlier email reach outs! Read story

Upstart Case study

Upstart uses personalized messaging to solve its loan funding puzzle & retain customers

Upstart gets more customers, as it is able to keep the customers in the system through timely and regular updates on the loan status. Read story

Grassroot Case study

Grassroot Soccer, an NGO, uses the power of Soccer to educate the communities to stop the spread of HIV.

Grassroot Soccer (GRS) is an international public health NGO headquartered in Cape Town, South Africa that uses the power of soccer to educate, inspire, and mobilize communities to stop the spread of HIV. Read story


Non-profit Little Kids Rock pivots to online education lessons during COVID-19 pandemic.

Little Kids Rock saw increased viewership in their digital resources that were distributed and shared via SMS messages. Read story


How FreedomCare is using SMS to monitor recovering COVID-19 patients

FreedomCare is a New-York based home healthcare company. They are a contracted provider of CDPAP. Read story


How Renault used SMS-Magic to provide excellent customer service via text messaging

Renault implemented SMS-Magic text messaging for their contact centers across the UK. Read story


Australian Institute of Business drives student enrollment with messaging

AIB increases enrollment by enabling advisors to use messaging to engage busy working professionals on their terms. Read story


“College Possible” increases enrollment rates with conversational messaging

Mentors chat with low income students through messaging. 87% engagement rate via texts resulted in higher graduation rates. Read story


Oral Roberts University increases response rates with SMS-Magic messaging

ORU uses messaging throughout the admission funnel to grow enrollment and reduce no-shows to campus events by 90%. Read story


DaySmart Software Increases Response Rates With SMS Messaging

DaySmart Software messages with clients in 4 different industries to increase productivity, response rates & messaging insights Read story


Northwest University sees 15X increase to student engagement via messaging

Northwest University dramatically increased student engagement by using text messaging to improve the application process. Read story


A Mortgage lender increases conversions with SMS-Magic messaging

A mortgage lender uses automated text messaging to improve prequalification renewals and disclosure alerts. Read story


Conversational Text Messaging is Key to Stork Driver’s Business Growth

A car leasing company uses text messaging for higher engagement with buyers, faster issue resolution and increased staff efficiency. Read story


Parkbench tech company doubles connection rate with text Messaging

Parkbench uses messaging to set appointments, talk with leads and capitalize on flash sales to sell website sponsorships. Read story


How a Software Company Gets More Customer Engagement with Messaging

A SaaS company engages customers by sending text messages with offers, educational content, and service updates. Read story


“I Want to Study in Australia” use messaging to increase conversions by 35%

IWTSIA used 2-way messaging to qualify leads and increase conversions by 35% Read story


United Phosphorus Ltd increase sales conversions with conversational messaging

UPL: an agricultural company uses messaging to close more deals, improve customer support & increase customer satisfaction. Read story


Sheriff & Associates increase candidate engagement and placement with messaging

30% of Sheriff & Associates high quality candidates are found and placed via conversational messaging Read story


Wavelength speeds time to hire with conversational

50% of Wavelength’s candidates opt-in to receive text messages throughout their recruiting cycle, increasing hiring efficiency. Read story


Talent Rover increases candidate engagement using SMS-Magic messaging

Talent Rover enables customers to message candidates which increases productivity and reduces recruiters’ time-to-placement. Read story


LifeMoves improve communication, engagement and success with messaging

Non-profit LifeMoves sends clients automated surveys by text message to learn how they’re doing. They average a 59% response rate! Read story


GIVE volunteers used SMS-Magic to increase their conversions by 30%

GIVE increased prospect conversations by 60% and sales conversions by 30% with text messaging from SMS-Magic. Read story


Beer Home Team streamlines the buying and selling process with conversational messaging

Real estate agency uses one-to-one messaging and automated messaging flows to better engage with leads and customers. Read story

Barsala Case Study-opt

Barsala Turns to SMS-Magic to Build a Robust Customer Support Center

Barsala, a luxury travel accommodation provider, needed to reimagine its customer support. They wanted to be able to use text, voice, and emails through the same platform and tie everything together in their CRM. Read story

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