Conversation with a recipient is a thread of message exchange between the user and the recipient. Conversation can be viewed by selecting one contact from the list in the inbox. The conversation gives a holistic view of all of a lead or contact’s interactions with the user across your business. With this, the users have the context and history they need for a better conversation.

All the messages sent or received on the mobile application are synced to your Salesforce CRM and vice versa.

  • Users can check the message delivery status in the thread as per the following indicators:
    • Single tick: message submitted
    • Double tick: message delivered
    • Error icon: message failed

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.