Send a New Message

  1. On the Converse Desk, click located above the Global search icon. The Send SMS pop-up window appears.

  2. Enter the following details:

  3. FieldsDescription
    ToEnter the Recipient Name or number.
    Phone FieldSelect the phone field defined for the Recipient.
    FromSelect the Sender ID.
    Message AreaType the message text.
    Select a template for your message.
    Attach media with your message.
    Attach emojis with your message. Emojis take 2-character space.
    • You can only type custom messages that fall within the defined character limit. For longer messages, select a template.
    • The message composer area automatically increases in width to accommodate the message length.
  4. Click Send.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.