Conversations Overview 1.59

 There are three sections under which you can define the Conversation layout and view:

Converse Desk Layouts – Under the Converse Desk Layouts tab, you can help users configure the following:

  • Conversation Filters and Global Filters for specific users and profiles.
  • Color theme for the Converse Desk.
  • Conversation Topic Layout.

Message Settings – Under the Message Settings tab you can define the following:

  • The color theme for displaying Automated messages.
  • Information to be displayed under every Incoming and Outgoing message bubble.
  • Information to be displayed under the information lookup fields.

General Settings – Under the General Settings tab, you can disable or enable user privileges for the following features:

  • Send Canned Responses
  • Define Character Limit for Messages
  • Internal Note
  • Configure CRM Actions
  • Configure Related Conversation

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