Send a New Message
- On the Converse Desk, click
located above the Global search icon. The Send SMS pop-up window appears. - Enter the following details:
- You can only type custom messages that fall within the defined character limit. For longer messages,
select a template. - The message composer area automatically increases in width to accommodate the message length.
- Click Send.
| Fields | Description |
| To | Enter the Recipient Name or number. |
| Phone Field | Select the phone field defined for the Recipient. |
| From | Select the Sender ID. |
| Message Area | Type the message text. |
| Select a template for your message. |
 | Attach media with your message. |
 | Attach emojis with your message. Emojis take 2-character space. |